bk991's Privacy Policy
Here is a full description of how your personal information is collected, stored, and kept secure on the bk991 platform.
Introduction & Scope
bk991 is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of every user's personal information is one of our highest priorities.
This Privacy Policy ("Policy") applies to the bk991 website (bk991.lat) and all related services. It explains what information we collect, why we collect it, how we use it, and what your rights are.
This policy applies only to users aged 21 or older. We do not knowingly collect or store any information from minors.
What Information We Collect
bk991 collects various types of information in the course of providing its services. This information falls into two categories: information you provide directly and information collected automatically.
Personally Identifiable Information
Information you provide during account registration and verification:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID or passport number (where applicable)
Financial Information
Information required to process transactions:
- Payment method (bKash, Nagad, Rocket, Upay)
- Mobile banking number
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical Information
Information collected automatically while using the site:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Time spent on site and page visit information
Gaming Activity Information
To improve your playing style and experience:
- Preferred game categories
- Betting history
- Bonus and promotion usage details
- VIP tier progress
Purpose of Using Information
bk991 uses your information only for the following legitimate purposes. We never sell your information to third parties without your consent.
- To create, manage, and verify your account.
- To process all financial transactions, including deposits and withdrawals.
- To ensure secure payments via bKash, Nagad, Rocket, and Upay.
- To personalize your gaming experience and provide relevant offers.
- To ensure the correct application of the welcome bonus and VIP cashback program.
- To prevent fraud, money laundering, and other illegal activity.
- To promote responsible gaming and monitor risks of excessive play.
- To provide customer service and 24/7 live chat support.
- To analyze and improve site performance.
- To meet legal and regulatory requirements.
Data Security Measures
bk991 has adopted industry-standard technical and organizational measures to keep your personal information secure. Our security framework is reviewed and updated regularly.
Technical Security
- SSL/TLS encryption: all data transfers are encrypted.
- Firewall and intrusion detection systems.
- Encrypted storage of sensitive data.
- Secure payment gateway integration.
- Regular security audits and penetration testing.
Organizational Security
- Only authorized staff have access to your information.
- Regular data protection training for employees.
- Strict internal privacy policies.
- Rapid response plan in case of a data breach.
- Strict agreements with third-party service providers.
While we make every effort to keep your information secure, it is not possible to guarantee that data transmission over the internet is entirely safe. However, we commit that in the event of any security incident we will act promptly and notify you where required.
Your Rights & Choices
bk991 believes you should have full control over your own information. To that end, we provide you with the following rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, although some information may need to be retained to meet legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be limited.
Right to Data Portability
The right to request your information in a structured, machine-readable format.
Right to Object
The right to object to marketing communications or other processing, and to withdraw your consent.
Information Sharing with Third Parties
bk991 does not sell, rent, or give your personal information to third parties for commercial use. However, information may be shared in the following limited circumstances:
- Payment processors: The minimum information necessary to process transactions via bKash, Nagad, Rocket, and Upay is sent to these payment service providers.
- Game software providers: Where required to operate games, minimal technical information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or others.
- Legal obligations: Information may be provided in response to a valid order or demand from a court, government agency, or regulatory authority.
- Fraud prevention: Information may be shared with security agencies to detect and prevent fraud, money laundering, or other illegal activity.
- Business succession: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, but you will be informed in advance.
Whenever information is shared with any third party, we ensure they also follow appropriate data protection standards. We work with providers who take data privacy seriously.
Data Retention Period
bk991 retains your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
Active Accounts
We retain your information for the entire period your account remains active. This is necessary to maintain service quality and meet legal requirements.
Closed Accounts
Even after an account is closed, records of financial transactions are retained for a specified period to meet legal and regulatory requirements.
Essential Information
Information required for fraud investigations, dispute resolution, or establishing legal claims may be retained for as long as permitted by law.
Data Deletion
When the designated retention period ends, we securely delete your data or anonymise it in a way that no longer directly identifies you.
Policy Changes & Updates
bk991 may revise or update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- For significant changes, a notice will be sent to your registered email or account.
- A visible banner or notification will be displayed on the site.
- The "Last Updated" date at the top of this policy will be changed.
- For minor changes or language corrections, only the date of the policy may be updated.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us.